STONED KITTY RETURNS + REFUNDS
Effective January 6, 2020
Please read these terms of RETURNS + REFUNDS (“Terms”, “Terms of Service," "Returns," "Refunds," "Exchanges") carefully before using the https://www.stonedkitty.com website (the “Service”) operated by Stoned Kitty Catnip (“www.stonedkitty.com”, "this site", "the site," "Stoned Kitty," "Stoned Kitty Catnip").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Stoned Kitty offers full 100% returns (minus shipping cost) within 30 days of purchase, provided the product is in original condition, unopened and the catnip bag is unmarked or unripped or unscratched. Any leakage of product is NOT considered “original condition.” and no return will be accepted for such item.
Customers are responsible for all return shipping costs.
In order to process a return, you will need to directly email us before mailing item to us.
All returned catnip must be purchased directly from Stoned Kitty on Amazon, Ebay, or our on-line shop at www.stonedkitty.com. Any returns from purchases made at Karma Kat Kafe are not eligible for a return through our site and will need to be resolved with the store itself.
Upon a the completed return process, your payment will be returned to your original payment credit card/debit card you used to purchase product within 30 business days.
Refunds are ONLY for the actual amount paid – this means minus all return shipping costs that you (buyer) purchased in order to return the product to Stoned Kitty Catnip.
CLOTHING AND MERCH:
NO RETURNS ARE OFFERED for clothing or all other goods. Due to every item being a limited printing process, there is no ability to return or refund the item.
Refunds Return Process:
To begin the process of your return you must:
1. Send an email which will:
- state the product concern and return reason
- picture of damaged item
- proof of purchase receipt with order number
The email in which to send this information to is: firstname.lastname@example.org only.
2. Wait for a "Return Approval" email directly from Stoned Kitty Catnip. This email will be where you are notified of the Return Approval and the process to refund your item will be explained in the email. You will also be given www.stonedkitty.com's return mailing address to mail your item to.
Please Note: It may take up to 30 business days for this refund to reflect on your credit card statement once the refund is approved and processed on www.stonedkitty.com's end once your item has been returned and inspected by Stoned Kitty.
Due to past high possible customer manipulation (family member opening product, ripping it opening, destroying packaging, etc) Stoned Kitty Catnip will no longer replace defective or damaged items for free. However, we understand that in some instances due to our packaging or shipping choice carrier some packages may arrive damaged that are not due to (you) customer disturbances so Stoned Kitty Catnip will offer an exchange of the product if customer chooses to return the damaged item to Stoned Kitty (see above Return information process) – assuming customer will pay fully for the return shipping and also will pay a $1 processing and handling fee of new item to be mailed out.
Please send your Exchange email to Stoned Kitty Catnip at email@example.com
CLOTHING AND MERCH: NO EXCHANGES ARE OFFERED for clothing or all other goods. Due to every item being a limited printing process, there is no ability to return or refund or size exchanged for the item.
Regarding your Returns + Refund + Exchanges - please use a trackable shipping service or purchasing shipping insurance. can not guarantee that Stoned Kitty will receive your returned item. It is your responsibility to confirm proof of delivery once you have mailed out your item for return or refund or exchange.
P.O. BOX Information:
Stoned Kitty will ship to a P.O. Box only within the continental United States. However, Stoned Kitty Catnip is NOT liable for any fraudulent charges made under your name and sent to an anonymous P.O. Box nor any deliveries sent to a fake delivery P.0. Boxes. Also, if your package is delivered to the wrong P.O. Box number or location, Stoned Kitty Catnip will NOT refund your product or send you a new order. Instead, you the buyer will have to place a fraudulent/lost package concern with USPS (United States Postal Service) or the owners of the building that houses your P.O. Box.. Stoned Kitty is not liable for ANY lost packages, undelivered packages, or damaged packages.
Lost Packages/Undelivered Packages/Missing Orders:
In the case that your package is mis-delivered by USPS, Stoned Kitty is NOT liable for any missing packages or packages that were mis-delivered. Due to fraudulent behavior in the past, Stoned Kitty is no longer liable for refunding you (the buyer) the cost of your items nor exchanging you a new order for free if a customer states their package has been "stolen" or "was lost" by USPS.
Stoned Kitty Catnip only ships with USPS and therefore, if your package is lost, stolen, miss-delivered, or damaged upon delivery, it is the buyer's SOLE RESPONSIBILITY to handle the situation directly with the USPS office who delivers your (the buyer's) mail. You will be supplied a tracking number for your USPS document that you can track and monitor during the delivery period. Once your Stoned Kitty Catnip order has left our production facility + store, we are no longer liable for any damaged goods or lost packages.
Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed on www.stonedkitty.com and then refused, you will be responsible for the original shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. Stoned Kitty is also not responsible for any lost or damaged packages mailed overseas. You (the buyer) will be given a shipping tracking number and once the package leaves the Stoned Kitty Catnip facility + store, Stoned Kitty Catnip is NOT liable for any damages or refunds or returns. You (the buyer) will have to file a complaint with the shipping company and department. Stoned Kitty Catnip has made every effort to minimize the international shipping charges. Stoned Kitty Catnip will only charge the original at-cost for these services. Stoned Kitty Catnip does not make any profit on our shipping services to international customers.
Also, is required by law to disclose the full value of the package contents and cannot alter this value. You will see the exact mailing price on the shipping information on your package. In the European Union, these fees can be 30% or more of the total declared value of your order. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please Note: USPS First Class shipping is the most economic option available but please be advised that it may take longer to receive the package and that it does not provide detailed tracking information.
If there are any questions regarding this refund + returns information you may contact the owner of using the information below:
Last Edited on 1.6.20 by Stoned Kitty Catnip, owner and sole web-developer of